In India, digital payments have skyrocketed, largely due to the Unified Payments Interface (UPI). Launched in 2016, UPI is a real-time system enabling instant money transfers between bank accounts using a smartphone app. It utilises a virtual ID (UPI ID) instead of cumbersome bank details, streamlining transactions. However, navigating UPI apps on smartphones could be a challenge for visually impaired users. Recognising this gap, the National Payments Corporation of India (NPCI) introduced Hello! UPI, a revolutionary feature that empowers everyone through voice commands.
Origin Story: Inclusion at the Core
Hello! UPI is a testament to NPCI’s vision of a financial system accessible to all. Unveiled on September 6, 2023, by the Hon’ble RBI Governor, Mr. Shaktikanta Das, at the Global Fintech Fest (GFF), this innovative feature builds upon UPI’s success. By leveraging voice assistants, Hello! UPI eliminates the need for visual interaction, making it a game-changer for the visually impaired. This groundbreaking initiative underscores India’s commitment to financial inclusion.
Beyond Smartphones: A Voice-Enabled Future
Hello! UPI’s beauty lies in its versatility. It’s not limited to smartphones! Here’s how you can use it:
- In-App Voice Navigation: Imagine navigating your UPI app using simple voice commands! Hello! UPI allows you to perform actions like checking balance, sending money, and reviewing transactions, all hands-free.
- On-Call Payments: Don’t have a smartphone? No worries! Hello! UPI integrates with telecom operators, enabling you to initiate and authorize payments through voice commands during a phone call.
- IoT Devices: The Voice-Activated Future: The future is here! Hello! UPI is being designed to work with voice-enabled Internet of Things (IoT) devices. Imagine making payments through your smart speaker or even a voice-controlled watch!
Current Status: Watch This Space!
Hello! UPI is under development but already generating excitement. It’s undergoing pilot testing with various UPI apps and telecom operators. The initial focus is on Hindi and English, but support for regional languages is on the horizon for wider accessibility.
Hello! UPI promises a future where everyone, regardless of visual ability, can experience the ease and convenience of digital payments. It’s a significant step towards a more inclusive financial landscape, and we eagerly await its full rollout!